Terms & Conditions

Thank you for visiting the Journal Student Living website.  Please read the Terms and Conditions of this website carefully as any use of the website by you constitutes acceptance of the Terms and Conditions set out below.

Throughout this site, the terms “we”, “us”, “our” and “Journal” refer to Journal Student Living Pty Ltd (ACN 615 183 474) and its associated entities including the Journal Student Accommodation Fund.

Intellectual Property Rights  

All copyright and other intellectual property rights in all information, data, text, graphics, images, logos, trademarks, sound recordings, videos and other materials on this website are the property of Journal or are included with the permission of the relevant owner.

Website Use

Reproduction or distribution of any part of this website is prohibited.

You must not use any trademarks or logos which appear or are used on this website, nor do anything to prejudice the rights of the owner or licensee of such trademarks or logos. Nothing contained on this website should be construed as granting any licence or right to use any trademark or logo displayed on this website.

Journal reserves all its rights to enforce its intellectual property rights to the fullest extent of the law.

You must not create a link to any part of this website without our prior written consent.

Website Privacy Policy

Any personal information or material sent to Journal websites are subject to the Journal Privacy Policy.  Please see the Journal Privacy Policy.

Cookie Policy

Your use of the Journal website is subject to the Journal Cookie Policy.  Please see the Journal Cookie Policy below.

Security

Information sent by you to us through this website is not encrypted. You acknowledge that we do not guarantee the security of the content of any such information, and it is entirely your responsibility to satisfy yourself as to whether our security measures are sufficient for your requirements.

If you send us information by e-mail, we will regard this as your consent to our communicating with you about the matter in question by e-mail. Should an e-mail which was demonstrably sent by Journal not reach its intended recipient by accident, Journal assumes no liability whatsoever for any disadvantageous consequences which arise as a result.

Journal shall have no liability or any responsibility whatsoever for any loss suffered caused (whether negligently or otherwise) by viruses that may infect your computer equipment or other property by reason of your use of, access to or downloading of any material from this website. If you choose to download material from this website you do so at your own risk.

Content and Completeness

We at Journal undertake to maintain and update our website regularly to provide you with a comprehensive overview of Journal activities and offers. Despite this, we do not guarantee that the information that we make available on this website is accurate, complete, reliable or current. Any reliance upon the material on this website shall be at your own risk.

Any information on this website is subject to change without notice.

Liability

All information including offers on the Journal website do not form any part of an offer, lease or contract and is non-binding. The website is merely for informational purposes. Our staff members are happy to provide you with comprehensive information about our property and services if further information is requested or required for decision making purposes.

Journal is not liable for any claims for direct, indirect or consequential damage arising from the use on non-use of the information provided on our website.

Links to Other Websites

Links on the Journal website may take you outside the Journal network to third party websites and Journal makes no representations and accepts no responsibility for the content, accuracy or function of these other websites. The inclusion of any link to other websites does not imply endorsement by Journal.

If this website contains third party advertisements (such as banner ads or referral buttons) which contain embedded links to other sites where goods or services are advertised, the placement of such advertisements on this website does not constitute the recommendation or endorsement by us or any goods or services advertised by the third party. The third party advertiser is solely responsible to you for any representations or offers made by it, and for any goods or services which you agree to purchase or acquire from those third parties.

Prohibited Activity

You are prohibited from doing any act that Journal, in its reasonable discretion, may deem to be inappropriate and/or would be deemed to be an unlawful act including but not limited to:

• Any act that would constitute a breach of either the privacy (including uploading private information without the concerned individual’s consent) or any other of the legal rights of individuals;
• Using this website to defame or libel Journal, its employees or other individuals or acting in such a way that brings into disrepute the good name of Journal; and
• Uploading files that contain viruses that may cause damage to the property of Journal or the property of other individuals.

Termination

We reserve the right to restrict or terminate your access to this website or any feature of this website or any feature or part thereof at any time. Any indemnities given by you and limitations on our liability will survive such termination. Any termination of your right to use or access any part of this website will not affect any rights which have accrued to or have been accrued by either you or us prior to termination. 

Updates 

We reserve the right to make any changes and corrections to these Terms and Conditions. Please refer to this page from time to time to review these and new additional information.

Severance

If any provision of these Terms and Conditions is held void, unenforceable or illegal, that provision or the relevant part of that provision will be severed, and the rest of these Terms and Conditions will have full force and effect.

Jurisdiction

You and Journal agree that any claim arising from or pertaining to the use of this website shall be governed by the laws in the State of Victoria, Australia. You submit to the non-exclusive jurisdiction of the courts of Victoria.

Contacting Us

If you have any questions or queries in relation to this website or these Terms and Conditions, please contact us (our contact details are set out on our Contact Us page).

Disclaimer

Journal gives notice that the drawings, floor plans and images on this website are produced in good faith for informational purposes as a general guide only. The floor plans included in the website are believed to be correct at the time of publication.

Floor plans for the same accommodation type may vary slightly from room to room or apartment to apartment. Floor plans included on the website are for informational purposes only to provide users with indicative information in relation to the accommodation types. Floor plans may not be to scale.

Measurements of areas represented on this website are approximate and are calculated based on the guidelines for measuring residential property, as outlined in the Property Council of Australia Method of Measurement for Residential Property (version 15 April 2008).

Images, photography and/or virtual tours of apartments, rooms and communal areas are indicative only may include decorative and other styling items that are not included in the apartments, rooms and/or communal areas.

Cookie Policy

What is a cookie?

Cookies are data files stored on your computer or mobile device after you access certain websites. They are widely used in order to make websites work more efficiently as well as to provide information to the owners of the website.

The use of cookies is now standard for most websites. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

What cookies do we use?

We use the following cookies:

• Session cookies.These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site. We do not require your consent to place these cookies. Nevertheless, you may be able to block these cookies yourself on your device/ browser, but restricting these cookies is likely to mean that our site will not work as you would expect and certain functionality may be inoperable.
• Analytical cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us to improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. This information will be used by us and third parties to make our site and the advertising displayed on it more relevant to your interests.  We may also share this information with third parties for this purpose but only if you consent to such sharing. 
• Social website cookies. So you can easily “Like” or share our content, we have included sharing buttons on our site for certain social media sites such as Facebook and Twitter. These cookies are set by the third party social media sites to which they relate and will be dependent on the privacy settings you have chosen on these sites. Please refer to the relevant social media site’s privacy and cookies policy for more information.

You can find more information about the type and description of individual cookies we use and the purposes for which we use them below:

Cookie Examples

_ga

• Associated with Google Univeral Analytics
• Used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports
• Set to expire after 2 years
• Never contains confidential information

_gid

• Associated with Google Universal Analytics
• Stores values for each page visited
• Never contains confidential information

_wordpress_test_cookie

• Used for testing to see whether the browser has cookie enabled
• Never contains confidential information

PHPSESSID

• This is a general purpose identifier used to maintain user session variables
• A randomly generated number, how it is used can be specific to the site, but a good example is maintaining a logged-in status for a user between pages
• Never contains confidential information

Facebook Pixel

• Used to monitor performance (conversions, sessions, interactions) from Facebook
• Will track a user’s actions as an ‘event’ on the website – eg. a registration
• Does not expire
• Never contains confidential information

To find out more about cookies, visit an appropriate website, such as www.allaboutcookies.org.

Any changes to this cookies policy in the future will be posted on this page. Please check back frequently to see any updates or changes to this cookies policy.

Updates  

We reserve the right to make any changes and corrections to this Cookie Policy. Please refer to this page from time to time to review these and new additional information.

Contacting Us

If you have any questions about our Cookie Policy or if wish to make a complaint about how we have dealt with your personal information, you may lodge a complaint with us in any of the following ways:

• by telephoning – Journal Privacy Officer +61 3 9001 0675
• by writing to – Journal Privacy Officer, Level 1A, 54 Wellington Street, Collingwood 3066
• by emailing – privacyofficer@www.journalstudentliving.com.au

Privacy Policy

1. Introduction

This Policy applies to Journal Student Living Pty Ltd (ACN: 615 183 474) and its associated entities including The Journal Student Accommodation Fund (referred to as ‘Journal’, ‘we’, ‘our’, ‘us’).

All third parties (including customers, suppliers, sub-contractors, or agents) that have access to or use personal information collected and held by Journal must abide by this Privacy Policy.

This Policy outlines Journal’s obligations to manage and protect personal information. Journal is bound by the Australian Privacy Principles (‘APPs’) and the Privacy Act 1988 (‘Privacy Act’). This Policy also outlines Journal’s practices, procedures and systems that ensure compliance with the Privacy Act and the APPs.

In this Privacy Policy:

• ‘disclose’ information means providing information to persons outside Journal;
• ‘Individual’ means any persons whose personal information we collect, use or disclose;
• ‘personal information’ means information or an opinion relating to an individual, which can be used to identify that individual;
• ‘Privacy Officer’ means the contact person within Journal for questions or complaints regarding Journal’s handling of personal information;
• ‘sensitive information’ is personal information that includes information relating to a person’s racial or ethnic origin, political opinions, religion, trade union or other professional or trade association membership, sexual preferences and criminal record, and also includes health information; and
• ‘use’ of information means use of information within Journal.

2. What kind of personal information do we collect and hold?

We may collect and hold the following kinds of personal information about you, including:

• name;
• address;
• phone numbers;
• email addresses;
• bank account details;
• drivers’ licence, passport or other identification details;
• nationality or country of origin;
• enrolment and attendance details at an educational institution;
• emergency contact details; and
• any other information that is relevant to the services that we provide.

3. How we collect personal information

We generally collect your personal information by the following methods:

• directly from applications, questionnaires and other forms you complete when you wish to use our services;
• from information disclosed to us by you on the phone, or by sending us correspondence (including letters and emails) or visiting us in person; and
• from a variety of third-party sources.

The above list is not exhaustive.

When we are provided with personal information from a third party, we will take reasonable steps to ensure that you are or have been made aware of the matters set out in this Privacy Policy.

Journal will not collect sensitive information unless you have consented to the collection or an exemption under the APPs applies. These exceptions include if the collection is required or authorised by law or necessary to take appropriate action in relation to suspected unlawful activity or serious misconduct.

If the personal information we request is not provided by you, we may not be able to provide you with the benefit of our services, or meet your needs appropriately.

Journal does not give individuals the option of dealing with them anonymously, or under a pseudonym. This is because it is impractical, and in some circumstances illegal, for Journal to deal with individuals who are not identified.

4. Unsolicited personal information

We may receive personal information about you when we have taken no active steps to collect that information. This is known as ‘unsolicited’ personal information. Journal’s employees are required to notify the Privacy Officer of all unsolicited personal information received by them. We destroy all unsolicited personal information, unless the personal information is relevant to Journal’s purposes for collecting personal information.

5. Who do we collect personal information about?

The personal information we may collect and hold includes (but is not limited to) personal information about:

• customers;
• potential customers;
• service providers or suppliers;
• prospective employees, employees and contractors; and
• other third parties with whom we come into contact.

6. Website collection

We collect personal information from our website (www.www.journalstudentliving.com.au) when we receive emails and online forms. We may also use third parties to analyse traffic at that website, which may involve the use of cookies. Information collected through such analysis is anonymous. Please refer to the Website Terms & Conditions and Cookie Policy sections above for further information.

7. Why does Journal collect and hold personal information?

We may use and disclose the information we collect about you for the following purposes:

• to assist Journal in conducting our business of providing student accommodation and associated services;
• to assist with completion of documentation and forms;
• to consider and assess your request for accommodation and other products or services;
• to provide you with information about marketing and other promotional offers, activities or events;
• to protect our business from fraudulent or unlawful activity;
• to conduct our business and perform other management and administration tasks;
• to consider any concerns or complaints an individual may have;
• to manage any legal actions involving Journal;
• to comply with relevant laws, regulations and other legal obligations; and
• to help us improve the products and services offered to our customers and to enhance our overall business.

8. How might we use and disclose personal information?

Journal may use and disclose personal information for the primary purposes for which it is collected, for reasonably expected secondary purposes which are related to the primary purpose and in other circumstances authorised by the Privacy Act.

We use and disclose personal information for the purposes outlined in section 7 above. Sensitive information will be used and disclosed only for the purpose for which it was provided or a directly related secondary purpose, unless the individual agrees otherwise, or where certain other limited circumstances apply (e.g. if required by law).

We engage other people to perform services for us, which may involve that person handling personal information we hold. In these situations, we prohibit that person from using personal information about you except for the specific purpose for which we supply it. We prohibit that person from using your information for the purposes of direct marketing their products or services.

In relation to sensitive information held by us, wherever possible, Journal will attempt to de-identify the information. We also undertake to take reasonable steps to delete all personal information about you when it is no longer needed.

9. Who might we disclose personal information to?

We may disclose personal information to:

• a related entity or affiliate of Journal;
• an agent, contractor or service provider we engage to carry out our functions and activities, such as our lawyers, accountants, debt collectors or other advisors;
• organisations involved in a transfer or sale of all or part of our assets or business;
• organisations involved in managing payments, including payment merchants and other financial institutions such as banks;
• educational institutions for their internal records;
• regulatory bodies, government agencies, law enforcement bodies and courts; and
• anyone else to whom the individual authorises us to disclose it or is required by law.

We may also collect personal information from these organisations and individuals, and will deal with that information in accordance with this Policy.

10. Sending information overseas

We may disclose personal information to affiliates of the Journal group or cloud servers hosting Journal websites or IT infrastructure that are located outside of Australia. These recipients may be located in the following country:

• United States of America

We will not send personal information to recipients outside of Australia unless:

• we have taken reasonable steps to ensure that the recipient does not breach the Act and the APPs;
• the recipient is subject to an information privacy scheme similar to the Privacy Act; or
• the individual has consented to the disclosure.

11. Management of Personal Information

Journal recognises how important the security of personal information is to our customer’s. We will at all times seek to ensure that the personal information we collect and hold is protected from inference, misuse or loss, and unauthorised access, modification or disclosure. Journal employees must respect the confidentiality of the personal information we collect.

All paper files are stored in secure areas. Personal information is generally held in a computer database. In relation to our computer-based information, we apply the following guidelines:

• data ownership is clearly defined within Journal;
• passwords are routinely checked;
• we change employees’ access capabilities when they are assigned to a new position that no longer requires such access;
• employees have restricted access to certain sections of the system;
• the system automatically logs and reviews all unauthorised access attempts;
• unauthorised employees are barred from updating and editing personal information;
• all personal computers which contain personal information are secured, physically and electronically;
• data is encrypted during transmission over the network;
• print reporting of data containing personal information is limited;
• Journal has created procedures for the disposal of personal information; and
• personal information is overwritten to the extent possible when the information is no longer required.

Where we no longer required the personal information for a permitted purpose under the APPs, we will take reasonable steps to destroy it.

12. Direct Marketing

Journal does not use personal information for the purposes of direct marketing, unless:

• the personal information does not include sensitive information;
• you would reasonably expect us to use or disclose the information for the purpose of direct marketing;
• we provide a simple way of opting out of direct marketing; and
• you have not requested to opt out of receiving direct marketing from us.

If you would not reasonably expect us to use or disclose the information for the purpose of direct marketing, we may only use or disclose that information for direct marketing if you have consented to the use or disclosure of the information for direct marketing or it is impracticable to obtain that consent.

In relation to sensitive information, Journal may only use or disclose sensitive information about an individual for the purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.

You have the right to request to opt out of direct marketing and we must give effect to the request within a reasonable period of time.

You may also request that Journal provides them with the source of your information. If such a request is made, Journal must notify you of the source of the information free of charge within a reasonable period of time.

13. Identifiers

We will not use identifiers assigned by the Government, such as a tax file number, Medicare number or provider number, for our own file recording purposes, unless one of the exemptions in the Privacy Act applies. Journal endeavours to avoid data-matching, being the comparison of data collected and held for two or more separate purposes in order to identify common features in relation to individuals, as a basis for further investigation or action in relation to those individuals.

14. How do we keep personal information accurate and up-to-date?

Journal is committed to ensuring that the personal information it collects uses and discloses is relevant, accurate, complete and up-to-date.

We encourage you to contact us to update any personal information we hold about you. If we correct information that has previously been disclosed to another entity, we will notify the other entity within a reasonable period of the correction. Where we are satisfied information is inaccurate, we will take reasonable steps to correct the information within 30 days, unless you agree otherwise.

15. Access to personal information

Subject to the exceptions set out in the Privacy Act, you may gain access to the personal information that we hold about you by contacting the Journal Privacy Officer. We will provide access within 30 days of the individual’s request. If we refuse to provide the information, we will provide reasons for the refusal.

We will require identity verification and specification of what information is required. An administrative fee for search and photocopying costs may be charged for providing access.

16. Updates to this policy

This Policy will be reviewed from time to time to take account of new laws and technology, and changes to our operations and the business environment

Please refer to this page from time to time to review these and new additional information.

17. Responsibilities

It is the responsibility of management to inform employees and other relevant third parties about the Journal Privacy Policy. Management must ensure that they advise Journal’s employees and other relevant third parties of any changes to the Privacy Policy.

It is the responsibility of all employees and other relevant third parties to ensure that they understand and comply with this Privacy Policy.

18. Privacy Training

All new employees are provided with timely and appropriate access to Journal’s Privacy Policy. All employees are provided with opportunities to attend privacy training, which covers Journal’s obligations under the Act and the APPs. Employees must ensure that they understand the Privacy related issues that could adversely affect Journal and its customers if not properly adhered to.

19. Non-compliance and disciplinary action

Privacy breaches must be reported to management by employees and relevant third parties. Ignorance of the Journal Privacy Policy will not be an acceptable excuse for non-compliance. Employees or other relevant third parties that do not comply with Journal’s Privacy Policy may be subject to disciplinary action.

20. Incidents and complaint handling

Journal has an effective complaints handling process in place to manage privacy risks and issues.

The complaints handling process involves:

• identifying (and addressing) any systemic/ongoing compliance problems;
• increasing customer confidence in Journal’s privacy procedures; and
• helping to build and preserve Journal’s reputation and business.

You can make a complaint to Journal about the treatment or handling of your personal information by lodging a complaint with the Privacy Officer.

21. Contractual arrangements with third parties

Journal must ensure that all contractual arrangements with third parties adequately address privacy issues. Journal will make third parties aware of this Privacy Policy.

Third parties will be required to implement policies in relation to the management of an individual’s personal information in accordance with the Privacy Act.

These policies include:

• regulating the collection, use and disclosure of personal and sensitive information;
• de-identifying personal and sensitive information wherever possible;
• ensuring that personal and sensitive information is kept securely, with access to it only by authorised employees or agents of the third parties; and
• ensuring that the personal and sensitive information is only disclosed to organisations which are approved by Journal.

22. Inquiries and complaints

If you have any questions about our privacy procedures or if wish to make a complaint about how we have dealt with your personal information, you may lodge a complaint with us in any of the following ways:

• by telephoning – Journal Privacy Officer, +61 3 9001 0675
• by writing to – Journal Privacy Officer, 46 Gwynne Street, Cremorne, 3121
• by emailing – management@www.journalstudentliving.com.au

23. What if I’m not satisfied with the response?

If you are not satisfied with the result of your complaint to Journal you can also refer your complaint to the Office of the Australian Information Commissioner.

You can contact the Office of the Australian Information Commissioner:

• by telephoning – 1300 363 992
• by writing to – Director of Complaints, Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001
• by emailing – enquiries@oaic.gov.au

General Cancellation Policy

Holding deposits reserve a room for 14 days (or longer if the parties agree) from receipt, to provide you with the opportunity to review and enter into a residential tenancy agreement.

Holding deposits are non-refundable (other than where you qualify for our First Year Student cancellation policy, as outlined below or if within 14 days (or longer if the parties agree) after receipt of a holding deposit, you do not enter into the residential tenancy agreement).

If a cancellation request is received after your tenancy agreement has been accepted (other than where you qualify for our First Year Student cancellation policy, as outlined above) you will be responsible for rent until a replacement tenant has been found.

Can I leave early and get the remainder of my rent back?

You are committed under the residential tenancy agreement to pay the full rent. We cannot refund your rent until you have found someone to replace your tenancy.

Refund Process

Journal will process refunds due within 28 days of receipt of a valid cancellation request.

Please note that due to bonds being lodged with the Residential Tenancies Bond Authority (Victoria), the time taken to receive your bond refund is not determined by Journal.

First Year Students 

Journal understands that life is sometimes uncertain and things don’t always go as planned.

Our first year students’ cancellation policy provides you with the flexibility to plan ahead but also to ensure that you are not financially out of pocket if things turn out differently.

No Visa

If, before or within 14 days of commencement of your tenancy agreement:

• you are refused a visa to study in Australia by the Department of Home Affairs (DHA); and
• within 72 hours of receiving a DHA  refusal you provide a written cancellation request to Journal enclosing the DHA refusal,

you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.

No University Offer

If, before or within 14 days of commencement of your tenancy agreement:

• you receive confirmation that you have not been accepted to study at a university in Melbourne; and
• within 72 hours of receiving a university non-acceptance you provide a written cancellation request to Journal enclosing the university non-acceptance,

you can cancel your tenancy agreement without penalty and any unused portion of the rent will be refunded.