Parents and Guardians We've got this

Journal has an all-inclusive rent; the fee includes all utilities (electricity & water), unlimited high-speed internet, full access to common areas and participation in the Journal Life program which is all the community events.

When entering the building there is a turnstile that is only accessible by residents. All door entry points are key fobbed. We have CCTV covering all common areas, our lifts require room key access to enter the levels, and our on-site staff are available at reception or patrolling the building 24 hours a day. Their main focus is to keep residents safe & happy, and the building secure.

We understand that everyone experiences ups and downs in life. If your child is facing a mental health issue, please inform us. We are committed to providing a supportive environment where residents feel safe and understood. Our mental health support services include access to trained professionals who can offer counselling and guidance, as well as workshops and resources on stress management, mindfulness, and mental well-being. Whether residents are dealing with academic pressure, personal challenges, or simply need someone to talk to, we’re here to help. Remember, seeking support is a sign of strength, and we’re dedicated to ensuring that all our residents have the resources they need to thrive.

Yes, parents can visit their children. However, please note the following guidelines:

A visitor is defined as someone you invite into the facility for a short period, and they must leave before the noise curfew starts at 10 pm each night unless they have a guest pass.

A guest is defined as someone who stays with you in the facility between the hours of 10 pm and 9 am, and they must have obtained a guest pass.

If the resident is under 18 (U18), only pre-approved immediate family or caregivers allow to visit or stay with you.

Guests must be registered via the Journal Portal or at reception and obtain a guest pass.

All guests and visitors must be signed in and out at reception.

For international students: Before your child checks in, please make sure to upload a copy of their visa, certificate of enrolment, and passport to our resident portal.

For U18 international students: In addition to the above-mentioned documents, please also ensure that you have agreed to the U18 agreement.

For domestic students: Please upload a copy of a valid photo ID.
All students are required to complete the Journal Guide, including compulsory inductions, shared living apartment briefings and orientation sessions.

On the day of checking in, all you need just present us a passport or a photo ID.

The room will be ready from 4PM on the day your lease begins. However, our reception is available 24/7, so feel free to contact us to check if an earlier arrival is possible.

For Twin-Studios and Studio apartments, we follow a same-gender policy. For Large Two-Bed Apartments and Three and Four Bed Apartments while we cannot guarantee same-gender arrangements, we will do our best to accommodate your preference. We encourage you to let us know your preference when making the booking.

Residents receive packages through our convenient parcel locker system. Once a parcel arrives, it will be placed in a secure locker. Residents will then receive a notification via email or text message, with a unique code or QR code. Simply use this code to unlock the parcel locker and retrieve the item when convenient. This ensures that the packages are safe and accessible at any time.

For regular mail, it will be delivered to the resident’s designated mailbox. If you have any specific delivery requirements or need assistance, our friendly reception team is always available to help.

At Journal, we offer a variety of amenities and communal spaces to ensure a comfortable and enjoyable living experience:

Gym 24/7: Stay active on your own schedule, with free weekly classes such as Pilates or Yoga.

Entertainment spaces, with gaming and music rooms: Relax and connect with friends in a playful setting.

Study rooms: Ideal for both group projects and quiet focus.

Library: A peaceful spot for studying and reading

Cinema: Enjoy movie nights or host private screenings.

Lush courtyards and rooftops terraces: Perfect for gatherings or laid-back evenings or a summer BBQ

At Journal, we maintain a zero-tolerance policy regarding harassment, bullying, intimidation, or discrimination, including cyber-bullying. We are committed to creating a safe and respectful community for all residents. To prevent and address such issues, we have implemented the following measures:

Harassment: Unwanted behaviour that makes someone feel intimidated, threatened, or humiliated is strictly prohibited.

Sexual Harassment: Unwelcome sexual conduct, such as advances or requests for sexual favours, that creates a hostile environment will not be tolerated.

Bullying: Repeated actions or words intended to distress someone or harm their well-being are unacceptable.

Cyber-Bullying: Bullying using technology, such as online messages, social media, or emails, is not allowed.

Discrimination: Prejudicial treatment of others based on personal characteristics, beliefs, or backgrounds is forbidden.

If students are found engaging in any of these behaviours, they may face disciplinary action, which could include warnings, behaviour management plans, or, in serious cases, expulsion from the facility. Reports of such incidents will be handled confidentially to ensure the safety and well-being of all residents.

We encourage all residents to report any incidents of bullying or harassment to our staff so that appropriate action can be taken promptly. Our goal is to foster a supportive and inclusive environment where everyone feels respected and valued.

For international students, our Journal Student Life team offers a range of support services to help you adjust and thrive in your new environment. These services include assistance with academic, personal, and cultural needs. Our team is here to provide guidance and support throughout your stay, ensuring you have the resources you need to succeed.

It is a 130-meter walk to University of Melbourne, Stop 1 on Swanston Street, where you can jump on any tram and it will take you to the city.

The Parkville train station, which will be ready in July 2025, is just 100 meters away.

A 400-meter walk to Stop 10 for Tram No. 19, will take you to Monash Parkville Campus.

We also have five bus lines that take you to Journal Campus House: 401, 402, 403, 505, and 546. Additionally, you can take buses 216, 220, 232, 234, 250, 251, and 605 from UoM to your destinations.