General FAQs

Booking a room is easy, you can do it all in four steps when booking on this site:

1. Make a room and lease length selection
2. Register your personal details
3. Accept the booking terms and conditions
4. Pay your 2-week deposit

When these four steps are complete your room is booked Depending on when you apply, you may have up to seven days after accepting the booking terms and condition to make your two-week deposit payment. Alternatively, you can complete all stages at once. Our team is available to assist you during the process if you need any help.

Journal ranks rooms by classes based on overall view and outlook. Depending on the room type, Journal offers three classes for students to choose from. Classes with a superior outlook attract an additional fee on top of the base weekly room rate.

Regular: Rooms located with a courtyard or restricted lower level view.

View: Rooms located with an extended view across the surrounding area, the city, or the university precinct.

Premium View: Rooms located on upper levels with multiple windows all with extended views.

Leases covering a Full Year (12 months) and a Semester (6 moths) are the standard lease lengths and can be booked directly on the website.

Depending on the lease you select you may have up to three start dates to choose from. Available lease start dates are shown during the application process. If you need to arrive before your lease starts, please contact us and we’ll confirm availability and cost.

Our well-known Journal Life Program offers wide range of activities to enhance your experience, including cooking classes, gym classes, career talks featuring industry professionals, organised day trips around Melbourne and Victoria to discover iconic landmarks and cultural attractions. Additionally, we host social events like game nights and themed parties, workshops on personal development and financial literacy, volunteering opportunities to give back to the community, wellness programs for mental and physical well-being. We’re dedicated to providing a vibrant and supportive community tailored to your interests and needs.

Residents receive packages through our convenient parcel locker system. Once a parcel arrives, it will be placed in a secure locker. You will then receive a notification via email or text message, with a unique code or QR code. Simply use this code to unlock the parcel locker and retrieve the item when convenient. This ensures that the packages are safe and accessible at any time.

For regular mail, it will be delivered to the your designated mailbox. If you have any specific delivery requirements or need assistance, our friendly reception team is always available to help.

The room will be ready from 4PM on the day your lease begins. However, our reception is available 24/7, so feel free to contact us to check if an earlier arrival is possible.

For Twin-Studios and Studio apartments, we follow a same-gender policy. For Large Two-Bed Apartments and Three and Four Bed Apartments while we cannot guarantee same-gender arrangements, we will do our best to accommodate your preference. We encourage you to let us know your preference when making the booking.

You can book an event space via our Journal App, or you can book directly with our reception team.

Unfortunately, we do not permit pets including fish, birds, or reptiles. However, we do make exceptions for residents who require the assistance of a trained and registered Service Dog or Assistance Dog.

Yes, we have designated bike storage areas where bicycles must be stored. Bicycles should not be stored or taken into any other area of the facility. Journal offers a bike-share service for residents, which can be booked at reception. Please note that Journal is not responsible for the security of personal bicycles, so you are required to lock your bicycle securely.

Yes, we do have laundry facilities which are paid for via the app or machine itself. Our laundry rooms are equipped with modern washing machines and dryers to make your laundry tasks convenient and hassle-free. The machines are easy to use, and instructions are provided to ensure you get the best results for your clothes.

Yes, we do. Log in details can be found on your resident portal and will be emailed to you upon your arrival. Please approach our friendly reception team to add credit to your account.

Upon check-in, you will need to present a valid photo ID, such as a passport or driver’s license. Our staff will guide you through the check-in process, including providing your room keys and any necessary information about the facility. During the check-out process, you are required to return all keys and ensure your room is left in good condition. Any damages or missing items may result in additional charges. It is important to check your email for any specific instructions related to check-in and check-out procedures.

Your room will be ready from 4 PM on the day your lease begins. However, our reception is available 24/7, so feel free to contact us to check if an earlier arrival is possible.

Yes, you can personalize your room with decorations to make it feel more like home. However, please ensure that any decorations do not cause damage to the walls, furniture, or fixtures. If you are unsure about what is allowed, please check with the Journal team.

If something in your room needs repair, please report it to the Journal reception team through our Journal app, the resident portal or at reception. Our maintenance staff will address the issue as soon as possible to ensure your comfort and safety.

While our rooms are fully furnished, you are welcome to bring small personal items to make your space more comfortable. However, large furniture items should be avoided to ensure compliance with safety regulations and to maintain the integrity of the provided furnishings.

Please refer to the Terms & Conditions page to find out information surrounding cancellations after a contract is executed with us. For further information or assistance, please contact our team at students@journalstudentliving.com.au